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Contact / Emergencies

What should you do and contact in case of emergency?

SARL SOCIETE NOUVELLE CCM

22 rue Pierre Mendès France
BP 76
77202 MARNE LA VALLEE CEDEX
Tel: (France +33) 01 64 11 41 16

Christchurch 8052
Tel: (NZ +64) 03 385 86 32

Please remember that in case of emergency, you need to contact relevant numbers or emails as mentioned below on this page.

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Western Europe Time:

Tel: 01 64 11 41 16 

Monday to Friday: 8am-8pm

Saturday: 8am-12pm   

New Zealand Time:

Tel: +64 3 385 86 32

Monday to Friday 8am-8pm
English&French speakers

№ ORIAS France: 12066830
NZ Financial Services Providers nr 270265


What should you do and contact in case of emergency?

Student&Working Holiday Cover Plans>>

New Zealand car insurance>>

NZ Road Assistance (only in New Zealand)>>

Globe Trotter Cover and/or Schengen cover > 3 months >>

Contrats Schengen / France Cover < 3 months >>

Others policies >>

 

Student&Working Holiday Cover Plans

Please do not call CCM but emergency contacts as mentioned below for a fast and effective service 24H/7D
However do not hesitate to contact us in case of any unlikely problem re your claim managemen

  • In case of emergency (hospitalisation, repatriation), you need to ask for a prior approval in calling (7d/7-24h/24) the following number: + 33 1 45 16 69 95 (email>>) mentioning the contract number: # 10/3886.
  • for medical expenses under 500 euros, no need to call us prior and just email>>  (GAPI: +33 3.20.33.96.76) with the following documents : bills, receipts and medical reports with your bank accounts details. If you need some help, just email us.

 

New Zealand car insurance:

Please do not call CCM but emergency contacts as mentioned below for a fast and effective service 24H/7D
However do not hesitate to contact us in case of any unlikely problem re your claim management

0800 888 247 from a local number, otherwise dial +64 9 250 6000 option 9

GOLDEN RULE : Please never start repairs before they are approved by the insurance company or you take the risk to see your claim declined

A - YOU ARE INSURED UNDER COMPREHENSIVE POLICY
  1. Call the number above if you need emergency rescue or car towing
  2. Complete claim form>> and email it>>
  3. Then a claim officer will follow your claim and will assist you
IN CASE OF DAMAGE TO YOUR WINDSCREEN OR WINDOWS (COMPREHENSIVE ONLY)

Just pop over specialist (e.g. Novus or Smith&Smith) with you insurance certificate. Repairer will call number above and will arrange repair and payment with the company. DO NOT GET YOUR VEHICLE FIXED BEFORE COMPANY APPROVAL.

B - YOU ARE INSURED UNDER THIRD PARTY POLICY

REMEMBER PLEASE that third party policy covers only damages caused to other people, not yours. Towing costs are also not covered in case of accident

  • YOU ARE AT FAULT
  1. Complete claim form>> and email it>>
  2. If need be, call number above
  3. A management officer will take contact the other part in order to arrange their repairs and arrange payment.
  • YOU ARE NOT AT FAULT
  1. You need to contact other part and arrange with them repairs and refund of your damages
  2. If collision involves another car uninsured and clearly identified, you can logde a claim for you car (up to $3,000) and email your claim form.
  3. If need be, call number above
  • YOU DO NOT KNOW IF YOU ARE AT FAULT
  1. Call number above if you need a emergency rescue or car towing
  2. Complete claim form>> and email it>>
  3. Then a claim officer will follow your claim and will assist you in order to determine if you are at fault or not.

 

NZ Road Assistance (only in New Zealand)

Please do not call CCM but emergency contacts as mentioned below for a fast and effective service 24H/7D
However do not hesitate to contact us in case of any unlikely problem re your claim management

0800 888 247 from a local number, otherwise dial +64 9 250 6000 option 7

GOLDEN RULE: Please do not arrange any towing or repair without calling assistance company firstas you may take the risk to see your claim declined.

 

Globe Trotter Cover and/or Schengen Cover > 3 mois

Please do not call CCM but emergency contacts as mentioned below for a fast and effective service 24H/7D
However do not hesitate to contact us in case of any unlikely problem re your claim management

  • In case of hospitalisation for over 1 day or any other serious event (as repatriation for instance), you can ask for a prior approval in calling (7d/7-24h/24) the following number: +33. 1.45.16.43.81
  • Other claims need to be sent to address mentioned on email sending you documents, with original documents as evidence like receipts or bills, your bank account details and copy of your passport or alternatively, for expenses under €300, scanned by email>>

 

Contrats Schengen / France Cover (< 3 months)

Please do not call CCM but emergency contacts as mentioned below for a fast and effective service 24H/7D
However do not hesitate to contact us in case of any unlikely problem re your claim management

  • Before engaging any expenses re repatriation or hospitalisation, you need to ask for a prior approval in calling (7d/7-24h/24) the following number: +33.1.48.82.62.80
  • However, for medical expenses under 500 euros, no need to call us prior and just email>> (GAPI: +33 3.20.33.96.76) bills, medical report and receipts with your bank accounts details.

 

Others policies

Please do not call CCM but emergency contacts as mentioned below for a fast and effective service 24H/7D
However do not hesitate to contact us in case of any unlikely problem re your claim management

Please read your documents as telephone emergency numbers are mentioned on them