Claims and Emergencies

Student & Working Holiday Cover

Please do not call CCM but emergency contacts as mentioned below for a fast and effective service 24H/7D. However, do not hesitate to contact us in case of any unlikely problem re your claim management.

In case of emergency (hospitalisation, repatriation):

You need to ask for a prior approval in calling (7d/7-24h/24) the following number: + 33 1 45 16 69 95 (email>>) mentioning the contract number: # 10/3886 (policies issued before 19/6/2020)

Policies issued from 19/6/2020: Call VYV international assistance +33 5 86 85 01 05 (email >>) mentionning following policy reference: 1100260SAN

For medical expenses under 500 euros, no need to call us prior and just email (GAPI: +33 3.20.33.96.76) with the following documents: claim form (you fill it up and the doctor signs it), bills, receipts and medical reports with your bank accounts details. If you need some help, just email us >>.

Globe Trotter Cover

Please do not call CCM but emergency contacts as mentioned below for a fast and effective service 24H/7D. However, do not hesitate to contact us in case of any unlikely problem re your claim management.

In case of hospitalisation for over 1 day or any other serious event (as repatriation for instance), you can ask for a prior approval in calling (7d/7-24h/24) the following number: VYV International Assistance +33 5.86.85.00.50

Other claims under €500 must be lodged on following website>> Claims department 

Claims above €500 need to be posted to this address 153, rue de l’Université – 75007 Paris - France, +33 1 40 47 91 00 with original documents such as receipts or bills, your bank account details, claim form  and copy of your passport.

Globe Trotter Premium/Summum

Please do not call CCM but emergency contacts as mentioned below for a fast and effective service 24H/7D. However, do not hesitate to contact us in case of any unlikely problem re your claim management.

In case of emergency (hospitalisation, repatriation):

You need to ask for a prior approval in calling (7d/7-24h/24) the following number: + 33 1 45 16 77 51 (email>>) mentioning the contract number: # 09/3732

For medical expenses under 500 euros, no need to call us prior and just email (GAPI: +33 3.20.33.96.76) with the following documents: claim form (you fill it up and the doctor signs it), bills, receipts and medical reports with your bank accounts details. If you need some help, just email us >>.

Globe Traveller

Please do not call CCM but emergency contacts as mentioned below for a fast and effective service 24H/7D. However, do not hesitate to contact us in case of any unlikely problem re your claim management.

In case of hospitalisation for over 1 day or any other serious event (as repatriation for instance), you can ask for a prior approval in calling (7d/7-24h/24) the following number: +33.1.45.16.43.35 (Mutuaide)

Other claims under €500 must be lodged on following website>> Claims department 

Claims above €500 need to be posted to this address 153, rue de l’Université – 75007 Paris - France, +33 1 40 47 91 00 with original documents such as receipts or bills, your bank account details, claim form and copy of your passport.

Schengen Cover

Please do not call CCM but emergency contacts as mentioned below for a fast and effective service 24H/7D. However, do not hesitate to contact us in case of any unlikely problem re your claim management.

Policy over 3 months

In case of hospitalisation for over 1 day or any other serious event (as repatriation for instance), you can ask for a prior approval in calling (7d/7-24h/24) the following number: +33.1.45.16.43.81

Other claims need to be sent to address mentioned on email sending you documents, with original documents as evidence like receipts or bills, your bank account details and copy of your passport or alternatively, for expenses under €300, scanned by email>>

Policy under 3 months

Before engaging any expenses re repatriation or hospitalisation, you need to ask for a prior approval in calling (7d/7-24h/24) the following number: +33.1.48.82.62.80

However, for medical expenses under 500 euros, no need to call us prior and just email>> (GAPI: +33 3.20.33.96.76) bills, medical report and receipts with your bank accounts details.

Kiwi Travelling Overseas

Please do not call CCM but read your documents as telephone emergency numbers are mentioned on them for a fast and effective service 24H/7D. However, do not hesitate to contact us in case of any unlikely problem re your claim management.

Kiwi Working Overseas

Please do not call CCM but read your documents as telephone emergency numbers are mentioned on them for a fast and effective service 24H/7D. However, do not hesitate to contact us in case of any unlikely problem re your claim management.

NZ third party with Fire & Theft option car insurance

Please do not call CCM but read your documents of insurance sent by email as telephone emergency numbers are mentioned on them for a fast and effective service 24H/7D. 
However, do not hesitate to contact us in case of any unlikely problem re your claim management.

Emergency phone number: 0800 250 600 from a local number, otherwise dial +64 9 250 6000 or on line>>.

Golden rule : Please never start repairs before they are approved by the insurance company or you take the risk to see your claim declined.

REMEMBER PLEASE that third party policy covers only damages caused to other people, not yours. Towing costs are also not covered in case of accident.

IN CASE OF ACCIDENT : YOU ARE AT FAULT

1. Complete claim form>> and email it>> or lodge it on line>>
2. If need be, call number above.
3. A management officer will take contact the other part in order to arrange their repairs and arrange payment.

IN CASE OF ACCIDENT : YOU ARE NOT AT FAULT

1. You need to contact other part and arrange with them repairs and refund of your damages.
2. If collision involves another car uninsured and clearly identified, you can lodge claim form>> for your car (up to $3,000) and email your claim form or lodge it on line>>.
3. If need be, call number above.

IN CASE OF ACCIDENT : YOU DO NOT KNOW IF YOU ARE AT FAULT OR IN CASE OF FIRE OR THEFT

1. Call number above if you need a emergency rescue or car towing.
2. Complete claim form>>  and email it>> or lodge it on line>>
3. Then a claim officer will follow your claim and will assist you in order to determine if you are at fault or not.

NZ comprehensive vehicle insurance

Please do not call CCM but read your documents of insurance sent by email as telephone emergency numbers are mentioned on them for a fast and effective service 24H/7D. 

However, do not hesitate to contact us in case of any unlikely problem re your claim management.

IN CASE OF ACCIDENT : IF YOU ARE AT FAULT OR NOT.

1. Call the number below if you need emergency rescue or car towing.
2. Complete claim form>> and email it>> or lodge it on line>>
3. Then a claim officer will follow your claim and will assist you.

Emergency phone number: 0800 250 600 from a local number, otherwise dial +64 9 250 6000 (if you need a towing following that accident) or on line>>

Golden rule: Please never start repairs before they are approved by the insurance company or you take the risk to see your claim declined.

IN CASE OF DAMAGE TO YOUR WINDSCREEN OR WINDOWS

Just pop over specialist (e.g. Novus or Smith&Smith) with your insurance certificate. Repairer will call number above and will arrange repair and payment with the company. DO NOT GET YOUR VEHICLE FIXED BEFORE COMPANY APPROVAL. Remember please that your certificate number is your policy number.

Roadside assistance

Please do not call CCM but read your documents of insurance sent by email as telephone emergency numbers are mentioned on them for a fast and effective service 24H/7D. 

However, do not hesitate to contact us in case of any unlikely problem re your claim management.

Emergency phone number: 0800 888 247 from a local number, otherwise dial +64 9 250 6000 option 6.

GOLDEN RULE: Please do not arrange any towing or repair without calling assistance company first as you may take the risk to see your claim declined.